ad345 Privacy Policy

1Introduction and Scope

This Privacy Policy ("Policy") is issued by ad345 ("we", "us", "our", "the Platform") and applies to all personal data collected from individuals ("you", "your", "the Player") who visit, register on, or otherwise interact with the ad345 website located at https://ad345.io and all associated services, including sports betting, live casino games, slot titles, and any other gaming or wagering products offered through the Platform.

ad345 is committed to handling your personal data with care, transparency, and in full compliance with applicable data protection principles. This Policy explains precisely what data we collect, the purposes for which we process it, with whom we share it, and the rights available to you as a data subject.

By accessing the ad345 Platform, creating an account, or making a deposit, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you must immediately cease using the Platform and may request account closure by contacting us at [email protected].

2Data Controller

For the purposes of this Privacy Policy, ad345 acts as the data controller in respect of all personal data collected from players accessing the Platform from Bangladesh. As data controller, ad345 determines the purposes and means by which your personal data is processed.

If you have any questions about how ad345 handles your personal data, wish to exercise any of your data subject rights, or need to report a data protection concern, please contact our data protection team at:

Email: [email protected]
Website: https://ad345.io
Response Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

3Personal Data We Collect

ad345 collects the following categories of personal data in the course of operating the Platform and providing services to players in Bangladesh:

ad345 does not intentionally collect special category personal data (such as health information, political opinions, or religious beliefs) unless you voluntarily disclose such information when contacting our Responsible Gaming team for support.

4How We Collect Your Data

ad345 collects personal data through the following channels:

• Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, place a bet, contact our support team, or respond to a survey or promotion.
• Automated technologies: As you navigate the Platform, we automatically collect Technical Data and Usage Data via cookies, server logs, and similar tracking technologies. See Section 8 for full details on our cookie practices.
• Third-party sources: We may receive identity and financial verification data from payment processing partners (including bKash, Nagad, Rocket, and Upay) and identity verification service providers in connection with your account registration or withdrawal processing.
• Publicly available sources: In limited circumstances relating to fraud prevention or responsible gaming obligations, we may cross-reference information against publicly available records.

5Legal Basis for Processing

ad345 processes your personal data on the following legal grounds:

• Performance of a contract: Processing necessary to operate your account, process deposits and withdrawals, settle bets, and deliver the core services of the Platform.
• Legal obligation: Processing required to comply with applicable legal requirements, including anti-money laundering (AML) obligations, know-your-customer (KYC) verification, and data retention mandates.
• Legitimate interests: Processing necessary to protect the security and integrity of the Platform, detect and prevent fraud and bonus abuse, improve our products, and manage responsible gaming obligations — provided such interests are not overridden by your data protection rights.
• Consent: Where we rely on consent as a legal basis (for example, in connection with optional marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

6How We Use Your Personal Data

ad345 uses your personal data for the following specific purposes:

• Creating and managing your ad345 player account, including processing your registration details and verifying your identity.
• Processing deposits made via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank, and processing withdrawal requests to your nominated payment method.
• Verifying that you meet the minimum age requirement of 21 years and are located in Bangladesh at the time of registration.
• Settling bets and resolving disputes relating to cricket matches, BPL fixtures, T20 events, slots, live casino games, and other wagering products.
• Sending transactional communications, including deposit confirmations, withdrawal status updates, and account security alerts, to your registered mobile number or email address.
• Monitoring your gaming activity to identify patterns that may indicate a problem with gambling, in accordance with our Responsible Gaming obligations.
• Detecting, investigating, and preventing fraud, money laundering, bonus abuse, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
• Analysing aggregated usage data to improve Platform performance, game selection, and user experience across all devices.
• Complying with legal obligations, including responding to lawful requests from competent authorities in Bangladesh.

7Sharing Your Personal Data

ad345 does not sell, rent, or trade your personal data to third parties. We share your personal data only in the following strictly defined circumstances:

• Payment processors: We share the minimum necessary financial and identity data with payment partners including bKash, Nagad, Rocket, and Upay to facilitate deposits and withdrawals. Each payment partner operates under its own privacy policy and is subject to its own regulatory obligations.
• Identity verification providers: We engage third-party KYC service providers to verify NID documents, dates of birth, and address information submitted during account registration or withdrawal processing.
• Game technology providers: Game studios and platform providers (including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive session and wager data necessary to operate their games on the Platform. These providers are contractually restricted from using your data for any purpose other than delivering their services to ad345.
• Legal and regulatory authorities: ad345 will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities in Bangladesh when required to do so by law, court order, or regulatory direction.
• Professional advisers: In limited circumstances, we may share data with legal advisers, auditors, or security consultants acting under strict confidentiality obligations to assist ad345 in complying with its legal and operational responsibilities.

All third parties with whom ad345 shares personal data are required to maintain appropriate security measures and to process your data only for the specific purposes for which it was shared.

8Cookies and Tracking Technologies

The ad345 Platform uses cookies and similar technologies to ensure the Platform functions correctly, to maintain the security of your session, and to understand how players interact with our services.

We use the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They enable session authentication, maintain your login state, and prevent cross-site request forgery. These cookies cannot be disabled without affecting Platform functionality.
• Performance cookies: These cookies collect aggregated, anonymous data about how visitors use the Platform — for example, which pages are visited most frequently and whether any error messages are received. This information is used solely to improve the Platform and is not linked to individual users.
• Functional cookies: These cookies remember your preferences such as your preferred language setting, device type, and previously visited sections of the Platform, so that your experience is more personalised on return visits.

ad345 does not use advertising cookies, behavioural targeting cookies, or third-party tracking pixels that profile you across external websites. You may manage cookie preferences through your browser settings, though disabling strictly necessary cookies will impair your ability to use the Platform.

9Data Retention

ad345 retains personal data for only as long as is necessary to fulfil the purposes outlined in this Policy, or as required by applicable legal, regulatory, or audit obligations. Our standard retention periods are as follows:

• Active account data: Retained for the full duration of your account's active status plus a minimum of five years following account closure, to satisfy anti-money laundering and financial record-keeping requirements.
• Identity verification documents: Retained for a minimum of five years following account closure or the completion of the relevant transaction, in line with applicable KYC obligations.
• Transaction records: Retained for a minimum of five years following the date of each transaction.
• Support communications: Retained for three years from the date of the last communication, unless the matter is subject to ongoing dispute or legal proceedings.
• Technical and usage data: Retained in anonymised or aggregated form for up to two years for the purpose of Platform analytics and security monitoring.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our internal data disposal procedures.

10Data Security

ad345 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ad345 Platform.
• Encrypted storage of sensitive personal data, including identity documents and payment references, on access-controlled servers.
• Role-based access controls limiting internal access to personal data to those employees and contractors who require it to perform their specific job function.
• Regular security audits and penetration testing of Platform infrastructure.
• Incident response procedures for promptly identifying, containing, and notifying affected parties in the event of a data security breach.

While ad345 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for ensuring the security of the device you use to access ad345.

11Your Rights

As a data subject, you have the following rights with respect to the personal data held by ad345. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Subject Request":

• Right of access: You may request a copy of the personal data that ad345 holds about you, together with information about how it is being processed.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data held about you.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal obligations that require us to retain it.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to object: You may object to the processing of your personal data where we rely on legitimate interests as the legal basis for processing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

ad345 will acknowledge all data subject requests within 3 business days (Bangladesh Standard Time, UTC+6) and will endeavour to resolve each request within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you accordingly.

12Children and Minors

The ad345 Platform is strictly intended for individuals who are 21 years of age or older. ad345 does not knowingly collect, store, or process personal data belonging to anyone under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, we will take immediate steps to delete that data and permanently close the associated account.

If you are a parent or guardian and believe that a minor in your care has provided personal data to ad345, please contact us immediately at [email protected] so that we can investigate and take appropriate action. We strongly encourage parents and guardians to make use of parental control software on shared devices to restrict access to online betting and gaming platforms.

13Changes to This Privacy Policy

ad345 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform functionality. When material changes are made, we will notify registered players by publishing a prominent notice on the Platform homepage or by sending a notification to your registered mobile number or email address prior to the change taking effect.

The updated Privacy Policy will display a revised effective date at the top of the document. We encourage you to review this Policy periodically. Your continued use of the ad345 Platform following the publication of a revised Policy constitutes your acceptance of the updated terms. If you do not agree to a revised Policy, you must cease using the Platform and may request account closure by contacting [email protected].

14Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which ad345 handles your personal data, please contact our data protection team using the details below. All correspondence should be submitted in English.

Email: [email protected]

Subject Line: Privacy Policy Enquiry

Response Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

Website: https://ad345.io